Refund & Cancellation Policy – Soulnacks
Cancellations: Orders can be cancelled within 2 hours of placing the order by contacting us directly. After this period, cancellation requests may not be accepted as products are freshly prepared.
Refunds: Refunds are only provided if:
The product is damaged during delivery, OR
The wrong item was delivered.
Return Window: Any issues must be reported within 24 hours of receiving the product with photo proof.
Non-Returnable: Since our ladoos are perishable food items, we cannot accept returns once the package is opened.
Process: Approved refunds will be processed to your original payment method within 7–10 business days.
For assistance, Contact us at – Soulnacks@gmail.com